OpsCommand
Operational intelligence for digital services
One command centre for every digital service: see the problem first, know what it affects, get the right people moving and verify the fix. Run it with your own teams, or let ours run it for you.
01OpsCommand
One command centre for every digital service
Operational intelligence
OpsCommand
Run it yourselves, or let us run it
02PreventINC-1042
Known before your customers notice
Early warning
p95 latency · Payments API2.4 sLimit 2 s
First alert 14:02 · first customer report 14:09
03UnderstandINC-1042
One failure, every consequence
Impact mapped
Not affectedMobile appBookingIdentity
Impact known when the incident opened
04CoordinateINC-1042
The right people, already moving
Investigating
Acknowledged in 2 minutes, nobody chased
05AssureINC-1042
Fixed, and proven fixed
Verified
p95 latency · Payments API180 msBack under 2 s
Resolved in 1 h 18 min, every step on record
06People decide
Your people stay in charge
People decide
OpsCommand keeps every step on record
What OpsCommand is
Run your digital operations in OpsCommand with your own teams, or let our operations team run them for you, in your own OpsCommand and on your terms.
Way 1The platform
For organisations with their own IT, support and development teams.
Way 2The service · OpsCommand Assisted
For organisations that would rather not staff operations themselves.
The same platform either way: start with us and take over later, or bring us in when you need more cover.
Way 1 · Run it yourselves
When your own people run OpsCommand, each team starts with its own work: its part of the same incident, on one connected platform.
01
One queue, an owner for every incident, on-call paging.
For the people who keep services running.
What it does for IT operations
02
Incidents with evidence, linked to the pull request and deploy that fix them.
For the people who build and fix the software.
What it does for engineering
03
Reports grouped into the incident, with a status page to share.
For the people who answer customers.
What it does for support
04
What is down and how fast it is fixed, on one page, on record.
For the people who answer for the service.
What it does for leadership
The OpsCommand platform
From websites and APIs to the jobs, integrations and business journeys behind them, OpsCommand brings monitoring, investigation, incident response and verified recovery together.
What is happening across your digital operation.
Why something is happening, and what it affects.
How your organisation responds, and confirms the fix.
What it watches
Six areas, and what OpsCommand watches in each.
Servers, networks and databases, seen through the services they run.
What it watches
Works with
The providers and platforms your services run on.
What it watches
Works with
What your customers actually use.
What it watches
Works with
From the fault to the code that fixes it.
What it watches
Works with
The journeys and workflows revenue depends on.
What it watches
Works with
Control and evidence around every incident.
What it watches
Works with
Built to connect with the tools your teams already use
How it works
OpsCommand notices the fault, often before the first customer does.
Everything related is gathered into one incident: alerts, customer reports and recent changes.
Similar past incidents and likely causes are suggested, with their sources, for a person to weigh.
The right team is called in and works from one record; customers are kept informed.
Developers get what they need to fix it. Recovery steps run only after a person approves them.
The fix is checked in the live service, and a second person can be asked to confirm it.
A short review and better warnings, so the same fault is caught sooner next time.
Security and control
Each organisation’s data is kept apart from every other’s, and that separation is tested on every change.
Tested on every change
Every change is recorded in a log that shows if anything was altered. Verify it and export it when you need to.
Verify and export
Entra ID, Google, Okta, SAML and SCIM; two-step sign-in by role.
SAML · SCIM · two-step
Run OpsCommand on your own servers with an offline licence when your policies require it.
Offline licence
How to get started
We walk through OpsCommand with your own services and teams in mind.
ResultA walkthrough with your own services
Book a demoStart where you are and move up as you grow.
ResultYour plan and your organisation
Compare plansSet up at your own pace, with us beside you.
ResultMonitoring on; incidents in one record
You’re live
Rather we ran it? With OpsCommand Assisted, our team sets it up with you and runs it from day one. How Assisted works
One operational environment. Every service connected. Every incident accountable. Every resolution verified.